At Famous Fishing Store, we stand behind our premium fishing gear with the same confidence we have when casting into our favorite fishing spots. While we carefully select every rod, reel, and lure in our inventory, we understand that sometimes you may need to return or exchange an item.

Our Satisfaction Guarantee

We offer a 15-day return window from the date you receive your order. All returned items must be in original, unused condition with all tags and packaging intact. Your satisfaction is as important to us as finding the perfect fishing spot!

How to Return or Exchange an Item

Step 1: Initiate Your Return/Exchange

To begin the process, please contact our customer service team within 15 days of receiving your order:

  • Email: [email protected]
  • Subject line: “Return/Exchange Request – Order #[Your Order Number]”

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Famous Fishing Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange: [Product Name(s)]
Reason for return/exchange: [Please specify]
Preferred resolution: [Refund/Exchange for (specific product if known)]

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Our team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions
  • Any special instructions for your specific items

Step 3: Package and Ship Your Return

Please ensure:

  • All original packaging and tags are included
  • The item is in original, unused condition
  • Include a copy of your packing slip or order confirmation
  • Write your return authorization number on the outside of the package

Ship to:
Famous Fishing Store Returns
1519 Blue Spruce Lane
Baltimore, US 21202

Step 4: Processing Your Return

Once we receive your return:

  • We’ll inspect the items within 3-5 business days
  • You’ll receive email confirmation when your return is processed

Refund Information

Refund Timeline:

  • Credit card/PayPal refunds: 5-10 business days after processing (depending on your financial institution)
  • Original shipping fees are non-refundable

Refund Method:

  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • For exchanges, we’ll ship your new item once the return is processed

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Fishing line (All Fishing Line, Line Accessories) – Once cut or used, cannot be resold
  • Soft baits that have been removed from original packaging
  • Kits and Variety Packs if any components are missing

Damaged or Defective Items

If you receive a damaged or defective item (which is rare with our quality standards!), please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and provide a prepaid return label if needed.

International Returns

For our international anglers (excluding Asia and certain remote areas):

  • You are responsible for return shipping costs
  • Please mark the package as “Returned Goods” to avoid customs fees
  • Original shipping fees and any import duties/taxes are non-refundable

Need Help?

Our customer service team is ready to assist you with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond faster than a bass strikes a topwater lure!